Senior Player Support Manager

Zynga (1 month ago)

HybridFull TimeManager$75,700 - $116,020Player Support

About this role

The Senior Player Support Manager leads daily live support operations for assigned Zynga game titles, ensuring high-quality player experience and alignment with Game Studio objectives. This role partners with internal teams and vendors to drive service metrics, manage escalations, and provide game expertise. The manager will support strategic initiatives, capacity planning, and continuous improvement while fostering team performance and culture in a fast-paced environment.

View Original Listing

Required Skills

Live Support
Vendor Management
Team Leadership
Performance Management
Player Satisfaction
Game Expertise
CRM Tools
Data Analysis
Process Improvement
Reporting

+8 more

Qualifications

Degree Preferred

About Zynga

zynga.com

Zynga is a leading developer and publisher of free-to-play mobile and online games, best known for franchises like FarmVille, Zynga Poker, and Hit It Rich. The company builds social, casual, and live-service experiences across mobile, web, and other platforms, emphasizing community features, frequent content updates, and live operations. Zynga monetizes through in-app purchases and advertising while reaching a global audience with accessible, franchise-driven titles. Headquartered in San Francisco, the studio focuses on data-driven design and social gameplay to drive long-term player engagement.