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Senior Principal Technical Support Engineer at Aspen Technology - ApplyBlast

Senior Principal Technical Support Engineer

Aspen Technology

2 months ago

3.8 on Glassdoor

Houston, Texas, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Principal Technical Support Engineer will work with customers to resolve technical issues, provide expert guidance, and deliver training on AspenTech's Advanced Process Control software such as Aspen DMC3 and Aspen GDOT. The role involves troubleshooting complex problems, creating training materials, conducting pre‑sales consultations, and collaborating across functions to drive product quality and customer satisfaction.

Responsibilities

Provide loyalty‑inspiring customer service that drives user engagement
Troubleshoot and resolve complex technical problems using AspenTech software
Deliver advanced training classes and develop training materials

Skills

Qualifications

Bachelor's degree in Chemical EngineeringMaster's degree in Chemical EngineeringPhD

About Aspen Technology

aspentech.com

Headquarters

Bedford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1981

View Profile

Our software tackles the most complex process manufacturing challenges, creating value and improving profitability for our customers. The industries that drive our economies and touch our lives are optimized by aspenONE software every day. The world’s leading oil & gas, chemical, engineering & construction, pharmaceutical, food, beverage, and consumer packaged goods companies all rely on AspenTech to run their business.