Senior Process Improvement Professional

The Senior Process Improvement Professional supports the analysis, design, and implementation of business process needs and improvements focused on provider data quality, claims resolution, and operational efficiency. This position evaluates process performance, identifies root causes and trends, develops metrics and reporting, and recommends solutions that improve quality, reduce risk, and support timely claim processing. The role works cross-functionally with operations, business, and technology partners to support issue resolution, process modernization, testing, and continuous improvement initiatives in alignment with TRICARE and government business requirements.