Senior Process Redesign Lead

MKS2 Technologies(4 days ago)

RemoteFull TimeSenior$135,000 - $145,000Professional Services

About this role

The Senior Process Redesign Lead at MKS2 Technologies will design future-state processes for a modernized clinical contact center supporting a large U.S. health agency. The role focuses on translating operating models into actionable workflows, SOPs, and artifacts to improve efficiency and the Veteran experience. This position supports a large-scale, technology-enabled modernization effort and requires federal experience and eligibility for a U.S. Public Trust.

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Required Skills

Lean
Six Sigma
Process Mapping
Process Modeling
Human-Centered Design
Workshop Facilitation
Data Analysis
SOP Development
Workflow Design
Training Delivery

+3 more

Qualifications

Bachelor's Degree
U.S. Citizenship
U.S. Public Trust (eligible)
Lean Six Sigma Green Belt (preferred)
Human-Centered Design Training (preferred)

About MKS2 Technologies

mks2.com

MKS2 Technologies is an IT and cybersecurity services firm serving federal government and commercial clients. They provide strategic and management consulting, cybersecurity engineering and assessment, cloud and managed IT services, and workforce training to help organizations meet mission and compliance requirements. MKS2 focuses on delivering secure, scalable solutions and advisory support tailored to government standards and commercial operations.