Senior Product Designer, AI Builders

Cresta

1 day ago

4.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Product Designer at Cresta creates intuitive, self-serve builder experiences for AI workflows, focusing on balancing agentic and deterministic workflows for contact center teams. The role involves designing tools that empower users to automate tasks and augment human agents through AI integration.

Skills

Qualifications

Education in Design, HCI, Interaction, or 5+ years equivalent industry experienceExperience in designing AI-driven workflows, no-code/low-code/agentic builders, or complex B2B enterprise applicationsAI-native working style: comfortable using Claude Code, Cursor, MCP, or similar toolsPortfolio showcasing simple and elegant design solutions to complex problemsStrong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.