Senior Product Designer - Retention
M-KOPA(3 months ago)
About this role
A Senior Product Designer - Retention at M-KOPA will drive user experience improvements for financial products aimed at enhancing customer retention across multiple African markets. The role involves conducting user research, creating cohesive design solutions, developing prototypes, and collaborating with cross-functional teams to define UX strategy and ensure high-quality implementation. The designer will also optimize customer experiences through usability testing and feedback incorporation, all while working within and extending the existing design system.
Required Skills
- User Research
- Design Solutions
- End-to-End Design
- Design Systems
- Prototyping
- User Testing
- Stakeholder Collaboration
- Usability Testing
- Customer Validation
- Engineering Partnership
+5 more
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.