Senior Product Manager - AI

Gorgias(1 month ago)

RemoteFull TimeSenior$91,800 - $101,500Product & Design

About this role

A Senior Product Manager - AI at Gorgias will drive the development of the Orchestration layer of a unified AI agent focused on enhancing conversational commerce for merchants and shoppers. This role involves owning the product strategy, collaborating cross-functionally with engineering, design, and various teams to deliver scalable tools and features that automate shopper interactions. Responsibilities include conducting research to inform system evolution, ensuring high-quality customer experiences, and managing the product lifecycle from strategy to execution to support enterprise-grade use cases effectively.

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Required Skills

Product Strategy
Roadmap Management
Cross-Functional Collaboration
AI Technology
Product Design
Scalable Tools
Data Analysis
System Architecture
Execution Planning
Customer Experience

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.