Senior Product Manager, Customer Operations

The Senior Product Manager, Customer Operations role at Nuitée owns the internal systems and tooling that enable the customer success team to resolve issues and fulfill bookings efficiently. This position is accountable for the outcomes, economics, and product decisions related to customer operations, focusing on improving fulfillment rates and reducing incident volumes. The role involves defining success metrics, prioritizing product development, and making strategic trade-offs to optimize operational efficiency without increasing headcount or costs.