Senior Product Manager, OTA CX Analytics

General Manufacturing(26 days ago)

HybridFull TimeSenior$103,000 - $186,200Product

About this role

A Senior Product Manager at General Motors leading the development of customer experience analytics for over-the-air (OTA) software updates. The role focuses on defining product strategy and delivering experience-focused dashboards that surface engagement, sentiment, friction points, and satisfaction to inform cross-functional decision-making and leadership.

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Required Skills

Product Strategy
Dashboarding
Data Integration
Stakeholder Management
Analytics
UX Research
Communication
KPI Definition
Roadmap Prioritization
Customer Empathy

Qualifications

Bachelor's Degree (Engineering/Computer Science/Related)
Master's Degree (MBA/Computer Science/AI) - Preferred

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

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