Senior Product Manager – Service & Delivery Platform
Philips(1 month ago)
About this role
Senior Product Manager responsible for shaping the vision, strategy, and roadmap for a ServiceNow-based customer service ecosystem at Philips. The role focuses on driving AI and automation-enabled digital capabilities to improve case management, renewals, self-service, and knowledge management across the global service organization. The position partners with cross-functional stakeholders to align platform strategy with business goals and deliver measurable customer and operational outcomes.
Required Skills
- Product Strategy
- Roadmap
- ServiceNow
- AI
- Automation
- Customer Experience
- Stakeholder Management
- Agile
- Jira
- Predictive Analytics
+4 more
Qualifications
- BS in Engineering
- MS in Engineering
- MBA
- ServiceNow Certification
About Philips
philips.comLearn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.
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