Senior Product Manager Service Enablement

The Senior Product Manager Service Enablement role at Ford Energy leads the development of digital service and support tools for battery energy storage products, focusing on the after-sales customer experience. This position involves defining product roadmaps, integrating agentic AI to improve service efficiency, and collaborating with cross-functional teams to deliver impactful solutions. The role requires deep analysis of service data to reduce resolution times and costs while ensuring reliable, autonomous AI systems enhance customer and field team workflows.