ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Product Manager, Support Experience at Bolt Technology - ApplyBlast

Senior Product Manager, Support Experience

Bolt Technology

4 months ago

3.6 on Glassdoor

Warsaw, Poland

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Senior Product Manager at Bolt will own the end-to-end user-facing support experience for the Support Experience team, defining strategy and roadmap for millions of users across multiple markets. The role involves designing user journeys for help discovery and resolution across live chat, self-serve tools, and human-assisted channels while balancing quality with cost-to-serve. You will collaborate with cross-functional teams to continuously improve support operations and utilize data to inform product decisions.

Responsibilities

Define and execute product strategy for the Support Experience domain
Design user journeys for accessing self-serve and human-assisted support
Collaborate with automation and engineering teams to improve support tools
Run experiments and analyze data to guide product decisions
Balance user experience quality with operational cost efficiency

Skills

Qualifications

Bachelor's degree in Business, Economics, or related field5+ years of product management experienceExperience with consumer-facing products at scale

About Bolt Technology

bolt.eu

Headquarters

Tallinn, Estonia

Company Size

1001-5000 employees

Founded

2013

View Profile

Bolt is the first European all-in-one mobility super-app, offering ride-hailing, food and grocery delivery, grocery delivery, car-sharing, scooter and e-bike rentals, parcel delivery, and business travel management. It connects over 200 million riders with drivers, couriers, and merchants across 850+ cities in 50+ countries. Bolt aims to provide affordable and convenient alternatives to private car ownership for both consumers and business clients, while offering earning opportunities for drivers, couriers, merchants, and fleet owners.