Senior Product Manager

Transcarent(12 days ago)

RemoteFull TimeSenior$145,000 - $165,000Product

About this role

Senior Product Manager on Transcarent’s AI and WayFinding team responsible for owning Voice AI and Telephony experiences across the WayFinding platform. The role sits at the intersection of AI platform capabilities, telephony infrastructure, care operations, and regulated healthcare workflows. The position focuses on scaling Voice AI safely while improving containment, resolution, and overall experience quality.

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Required Skills

Voice AI
Telephony
IVR
Conversational AI
Product Strategy
Data Analysis
Experimentation
Risk Management
Stakeholder Alignment
Communication

About Transcarent

transcarent.com

Transcarent is a consumer‑facing digital health platform that provides a single, connected experience for navigation, virtual care, pharmacy and specialty services. It coordinates end‑to‑end care — from WayFinding™ and pharmacy care to surgery, weight and cancer care — and integrates second‑opinion and care‑navigation tools like 2nd.MD and Just Ask Transcarent™. The company partners with employers, health plans, consultants, government entities and labor unions to deliver benefits and care coordination that simplify access, lower costs, and improve outcomes. Members engage via digital channels and the Transcarent Experience Store to find, schedule and manage their care.