Senior Product Support Engineer (L3)

OneCrew

8 hours ago

Onsite

Full Time

Senior

0 applicants

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About this role

An L3 Technical Support Engineer at Nexus handles escalated technical issues from customer teams and the engineering team, conducting platform diagnostics and driving resolution of complex data platform problems.

Skills

Qualifications

5+ years experience in technical support, platform engineering, or site reliability for data infrastructure productsDeep knowledge of Apache Spark, Trino, and Kubernetes-based data platform operationsExperience troubleshooting authentication and authorization systems (Keycloak, Ranger, LDAP/AD)Proficient in log analysis, distributed tracing (Jaeger, OpenTelemetry), and performance diagnosticsStrong communication skills for translating technical findings to both engineering and customer-facing teams

About OneCrew

ashbyhq.com

Ashby is an all‑in‑one recruiting SaaS that consolidates applicant tracking (ATS), analytics, scheduling, and CRM into a single platform for hiring teams. It combines candidate tracking, people analytics, and automation to help companies source, evaluate, and hire more efficiently while improving interviewer and candidate experience. Built for ambitious startups through enterprise teams, Ashby emphasizes clean integrations, customizable workflows, and data‑driven hiring insights.