ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Product Support Engineer at Zscaler - ApplyBlast

Senior Product Support Engineer

Zscaler

1 month ago

3.3 on Glassdoor

Tokyo, Tokyo, Japan

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Senior Product Support Engineer provides Tier III technical support for complex security and network issues, collaborating with engineering teams to troubleshoot and resolve customer problems. This role focuses on debugging, reproducing issues, and leveraging data to ensure customers achieve their goals with Zscaler's platform. The position requires a strong foundation in AI/ML technologies and a minimum of four years of experience in technical support.

Responsibilities

Provide phone and email consultation to debug complex security and network problems
Partner with Engineering to assist customers with testing or troubleshooting efforts
Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams

Skills

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.