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Senior Production Application Support Analyst at CIBC - ApplyBlast

Senior Production Application Support Analyst

CIBC

14 days ago

4.3 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Production Application Support Analyst ensures operational efficiency and provides technical business support for system enhancements and process changes. This role involves proactive problem resolution, maintaining production applications, and managing escalations within a 24/7 support environment. The position requires strong analytical and troubleshooting skills to address complex issues and improve operational processes.

Responsibilities

Provide operational support and troubleshoot production application issues
Manage escalations and coordinate recovery efforts for 24x7 support
Improve operational processes and maintain documentation for system enhancements

Skills

Qualifications

ServiceNow Administrator certification

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

View Profile

CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.