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Senior Production Support Analyst - Payments (Assistant Vice President) at Citi - ApplyBlast

Senior Production Support Analyst - Payments (Assistant Vice President)

Citi

4 months ago

3.6 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Production Support Analyst who leads the payments hyper-care team to ensure system stability and performance. The role involves managing production support analysts, handling major incidents, communicating with executive stakeholders and clients, and overseeing end-to-end payment flow monitoring using advanced tools.

Responsibilities

Lead and manage a production support team for optimal performance.
Act as primary command for major incidents and escalations.
Drive complex investigations across technical and business teams.
Monitor end-to-end payment flows using monitoring tools like Grafana.
Manage on-call rotations and schedule production support analysts.

Skills

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

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Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.