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Senior Production Support Analyst - Payments at Citi - ApplyBlast

Senior Production Support Analyst - Payments

Citi

4 months ago

3.6 on Glassdoor

Bahrain

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Production Support Analyst leads a payments hyper-care team to ensure the stability and performance of mission-critical payment systems. The role involves managing high-stakes stakeholder interactions, driving complex incident investigations, and overseeing end-to-end monitoring of payment flows. Candidates must possess strong technical skills in SQL, MongoDB, and ITSM tools while mentoring analysts to maintain 24/7 operational coverage.

Responsibilities

Lead and mentor a team of production support analysts to ensure operational excellence.
Act as the primary command point for major incidents and escalations from clients.
Monitor end-to-end payment flows using advanced tools to anticipate and prevent issues.
Drive complex technical investigations to identify root causes and systemic trends.
Manage communication with executive leadership and clients during critical system events.

Skills

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

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Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.