Senior Program Manager (GTM - Operational readiness)

Rover.com(19 days ago)

HybridFull TimeSenior$90,000 - $120,000Operations, Strategy and Transformation

About this role

Rover is seeking a Program Manager to lead strategic initiatives aimed at enhancing the customer experience for pet owners, sitters, and their pets. The role involves coordinating cross-functional teams, implementing process improvements, and leveraging data to inform decisions.

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Required Skills

Data Analysis
Project Management
Process Improvement
Stakeholder Management
Operations Strategy
SQL
KPI Tracking
Change Management
Customer Experience
Cross-functional Collaboration

Qualifications

Bachelor's Degree
PMP Certification

About Rover.com

rover.com

Rover is an online marketplace that connects pet owners with local pet sitters and dog walkers. The platform lets users find and book services such as dog walking, doggy daycare, house sitting, drop-in visits and boarding, with profiles, reviews, secure messaging and in-app payments. Rover offers insurance/guarantees and background-check options for sitters, plus tools like scheduling, photo updates and GPS walk tracking. It operates across many cities in the U.S. (and in select international markets), emphasizing convenience and a vetted community of caregivers.

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