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Senior PS Forward Deployed Engineer at Genesys - ApplyBlast

Senior PS Forward Deployed Engineer

Genesys

4 months ago

Chile

Hybrid

Full Time

Senior

0 applicants

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About this role

A Genesys Cloud AI Forward Deployed Engineer partners with strategic Latin American customers to design, prototype, and operationalize AI solutions that improve customer experiences and business performance. The role involves bridging the gap between customer needs and successful AI transformation by working cross-functionally with Solution Consultants, advisors, and stakeholders to deliver scalable AI initiatives. Recipients of this role are responsible for defining reference architectures, integrating AI with existing enterprise systems, and mentoring teams to build long-term capabilities in agentic AI.

Responsibilities

Partner with stakeholders to identify and prioritize AI use cases aligned with strategic objectives
Define reference architectures and integration patterns for AI-powered experience orchestration
Lead workshops to redesign processes enabling seamless omnichannel customer experiences
Deliver rapid proofs of concept and minimum viable products using Genesys Cloud tools
Integrate Genesys AI solutions with CRM, ERP, and third-party enterprise platforms

Skills

Qualifications

BS in Computer Science, Information Technology, Data Science, Business, or related field5 years of experience implementing or supporting CX, CRM, or AI platforms3 years of experience in solution architecture, systems integration, or AI-driven solution designExperience with API, data pipelines, and modern cloud environmentsProfessional experience with platforms like Salesforce or Microsoft

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.