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Senior Quality Assurance Analyst at Dexcom - ApplyBlast

Senior Quality Assurance Analyst

Dexcom

15 days ago

3.6 on Glassdoor

Manila, Metro Manila, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Quality Assurance Analyst role at Dexcom focuses on transforming customer interaction data into actionable insights using AI speech and text analytics. This position involves building and maintaining AI categories, validating analytics trends against key performance indicators, and partnering with teams to improve coaching, processes, and compliance. The analyst will drive continuous improvement by identifying knowledge gaps, delivering reporting, and operationalizing fixes to enhance the overall customer experience.

Responsibilities

Build and maintain AI categories and score components to improve precision and insight relevance
Translate interaction patterns into actionable recommendations for coaching and process improvement
Build weekly and monthly reporting with concise narratives and trend highlights using Excel or Tableau

Skills

About Dexcom

dexcom.com

Headquarters

San Diego, California, United States

Company Size

10001+ employees

Founded

1999

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Dexcom Continuous Glucose Monitoring is simplifying diabetes management with a small device, accurate real-time glucose readings, and proven results. No fingersticks or scanning.†