Senior Quality Assurance Engineer

A Senior Quality Assurance Engineer at Pearson owns the quality strategy for an LLM-powered AI Support Assistant, focusing on conversational AI quality, RAG validation, and scalable monitoring across EdTech platforms. The role involves evaluating LLM response accuracy, building automated regression suites, and ensuring seamless integration across multiple learning management systems and e-commerce flows. This hands-on position requires expertise in AI testing, API validation, and performance monitoring to deliver reliable support experiences for millions of users.