Senior Quality Assurance Specialist

Motorway(1 month ago)

HybridFull TimeSenior$108,892 - $146,364 (estimated)Seller Services

About this role

A Senior Quality Assurance Specialist at Motorway is responsible for enhancing customer experience by conducting quality assessments of contact center interactions, including telephony and live chat audits. This role involves deep dives into processes to identify improvement opportunities, performing root cause analysis, and managing stakeholder feedback sessions to ensure compliance with quality standards and regulatory requirements. The specialist will also utilize tools like speech analytics to provide insights for continuous improvement and support the Quality Team Leader during their absence.

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Required Skills

Quality Assurance
Customer Service
Stakeholder Management
Process Acumen
Root Cause Analysis
Communication Skills
Deep Dives
Quality Assessments
Telephony Audits
Live Chat Audits

+6 more

About Motorway

motorway.co.uk

Motorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.