Senior Quality Evaluator

Philip Morris International(2 months ago)

Lima, PeruOnsiteFull TimeSenior$86,856 - $119,516 (estimated)Quality Assurance

About this role

A Senior Quality Evaluator oversees the monitoring and evaluation of inbound and outbound customer interactions (calls, chat, email) to ensure adherence to established quality standards. The role analyzes program performance, provides insight to stakeholders, and supports continuous quality improvement across client programs.

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Required Skills

Call Monitoring
Quality Auditing
Calibration
Reporting
Stakeholder Management
Metrics Analysis
Customer Support
Program Knowledge

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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