Senior Quality Evaluator
CNX
About this role
A Senior Quality Evaluator oversees the monitoring and evaluation of inbound and outbound customer interactions (calls, chat, email) to ensure adherence to established quality standards. The role analyzes program performance, provides insight to stakeholders, and supports continuous quality improvement across client programs.
Skills
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for CNX.
Salary
$87k – $120k
per year
More jobs at CNX
Similar Jobs
Customer Support Specialist - Quality
Brightree
Evaluator: CT Hope- 6902
columbuschildcare
Q4 Customer Service Representative - The Garden
TaskUs
Customer Service Representative - English B2 Barranquilla Q2
TaskUs
Call Quality Evaluator
Jobs for Humanity
Customer Service Representative English - Medellin Q2
TaskUs