Senior Receptionist

SPS-North America(1 month ago)

Palo Alto, CA, California, United StatesOnsiteFull TimeSenior$91,327 - $124,994 (estimated)Client Services

About this role

The Lead Receptionist oversees front-desk and concierge operations, ensuring a professional image and exceptional service for employees and visitors. This role provides oversight of visitor intake, phone handling, temporary badge/access management, and coordinates with client services leadership. The position is cross-trained to support mail, shipping, hospitality, and light facilities tasks and is responsible for training backups and maintaining front-desk procedures. The Lead Receptionist operates onsite and reports to Client Services leadership.

View Original Listing

Required Skills

Customer Service
Phone Handling
Visitor Management
NDA Enforcement
Visitor Logging
Badge Activation
Badge Issuance
Call Routing
Issue Escalation
Training Backup

+5 more

About SPS-North America

spsglobal.com

SPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.