Senior Resolution Specialist

United States - Genesys Cloud Services, Inc.(2 months ago)

HybridFull TimeSenior$125,964 - $169,680 (estimated)Product Support

About this role

A Senior Resolution Specialist, LATAM at Genesys is a senior member of the Resolution Management team within Product Support, focused on improving customer experience during critical incidents across the LATAM region. The role acts as a primary liaison between customers, partners, and internal teams to ensure continuity and positive representation of Genesys during high-impact situations.

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Required Skills

Escalation Management
Incident Response
Stakeholder Communication
Executive Engagement
Cross-Functional Leadership
Technical Support
Customer Focus
Conflict Management
Negotiation
Presentation Skills

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About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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