Senior Response Manager
Tucows Inc.(28 days ago)
About this role
A Senior Response Manager at Wavelo leads the incident response function, owning end-to-end handling of critical incidents to ensure platform stability, visibility, and resilience. The role partners with engineering and customer teams to coordinate real-time responses and drive post-incident improvements and operational maturity. This position is open to Canadian applicants, requires working in the PST time zone, and includes on-call responsibilities.
Required Skills
- Incident Response
- Communications
- Postmortem
- Monitoring
- Observability
- Alerting
- Resilience
- Coaching
- Stakeholder Management
- KPI Reporting
+4 more
Qualifications
- Bachelor's Degree in Computer Science
- Bachelor's Degree in Information Technology
- ITIL v4 Foundation
About Tucows Inc.
tucows.comTucows is a Toronto‑headquartered technology company founded in 1993 with the stated mission of "making the internet better." It operates three businesses: Tucows Domains (domain name services), Ting (fiber internet and consumer connectivity services), and Wavelo (SaaS for broadband operators). The company combines domain and DNS expertise with network operations and software to serve both businesses and consumers.
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