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© All Rights Reserved. ApplyBlast.com
Coherent
The Senior RMA Customer Experience Manager ensures timely case updates and manages replacement part fulfillment to clear open RMA backlogs in accordance with Service Level Agreements. This role involves tracking regional buffer stock, optimizing supply allocations, and collaborating with cross-functional teams to maintain customer datacenter capacity and uptime. The position requires analyzing metrics to drive process improvements and serving as a lead trainer for case managers on new programs.
Headquarters
Saxonburg, Pennsylvania, United States
Company Size
10001+ employees
Founded
1971
Coherent is a global leader in lasers, photonics, engineered materials and networking technologies, providing lasers, optical components, subsystems and materials to industrial, communications, electronics and instrumentation markets. The company develops high‑performance laser systems and photonic solutions for applications such as materials processing, microelectronics, fiber‑optic communications, sensing and scientific research. Combining extensive R&D, global manufacturing and application engineering, Coherent delivers customized systems, components and support that enable customers’ breakthrough technologies worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Coherent.
58% above the average for this role