About this role
A Senior Service Designer at Apollo.io focuses on operationalizing and scaling end-to-end customer journeys across products, systems, and teams. The role partners with product and design leadership to keep journey artifacts current and ensure customer and business signals inform product development and delivery.
Required Skills
- Service Design
- Journey Mapping
- Service Blueprints
- Systems Thinking
- Cross-Functional Collaboration
- Facilitation
- Journey Management
- Research Synthesis
- Visual Communication
- Figma
+2 more
About Apollo.io
apollo.ioThis company is a go-to-market platform that helps revenue teams generate and manage pipeline across outbound prospecting, inbound lead capture, contact enrichment, and deal tracking. It bundles automation, data enrichment, and analytics with CRM and third‑party integrations so sales and marketing teams can run scaled sequences, qualify leads faster, and surface higher‑quality opportunities. The product is aimed at growth and enterprise sales organizations that want to improve conversion rates, shorten sales cycles, and get clearer visibility into pipeline performance.