Senior Service Desk Manager

The Senior Service Desk Manager provides vision and leadership to a team of technology professionals responsible for delivering end-user technology support services to the State of New York. This role oversees all Service Desk operations, including client relations, staffing, operational reporting, and employee relations, while ensuring operational stability and high end-user satisfaction. The position serves as the key point of contact for leadership and stakeholders, driving continuous optimization and transformation of Service Desk services.