Senior Service Operations Specialist (Contact Center)
Samsung Research America(2 months ago)
About this role
Join our team and support the operation of a key area of the Contact Center – the online store! We are looking for someone who will ensure the smooth functioning of the hotline and the high quality of customer service for the Samsung brand.
Required Skills
- KPI Monitoring
- Customer Service
- Data Analysis
- Team Coordination
About Samsung Research America
samsung.comSamsung is a global technology company that designs and sells consumer electronics, mobile devices, TVs, home appliances, and related services. In the U.S. it offers Galaxy smartphones and tablets, QLED/OLED and smart TVs, laptops and monitors, plus connected home appliances and IoT integration via SmartThings. Samsung pairs hardware innovation (displays, camera and chipset technology) with software and services to deliver integrated experiences across devices. It sells direct-to-consumer through its website and retail partners while also supplying components and enterprise solutions to industry customers.
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