Senior Services Engagement Director

The Senior Services Engagement Director owns Professional Services growth across strategic accounts, helping customers turn Genesys investments into measurable business value through advisory, implementation, and transformation services. This highly visible individual contributor role operates at the intersection of Professional Services, Sales, and Customer Success, with direct accountability for services pipeline creation, deal strategy, revenue attainment, and long-term account growth. The role involves influencing executive stakeholders, shaping transformation roadmaps, and partnering with cross-functional teams to accelerate customer adoption and value realization.