Senior Site Lead - Concierge Operations
Scale Army(16 hours ago)
About this role
This position involves establishing and leading a high-performance luxury travel concierge operations team in Mexico City. The role focuses on designing systems, hiring talent, managing complex travel arrangements, and ensuring exceptional service standards. It offers an entrepreneurial opportunity to build the operational backbone of a premier travel concierge service from the ground up.
Required Skills
- travelConsultant
- OperationsManagement
- SOPDevelopment
- CRMTools
- TeamLeadership
- ComplexBookings
- ServiceRecovery
- ProcessAutomation
- QualityControl
- LuxuryService
About Scale Army
careers.scalearmy.comScale Army is a global staffing company specializing in sourcing, vetting, and deploying high-performing marketers and sales professionals. With a focus on providing nearshore and offshore talent, Scale Army helps businesses accelerate their growth by meeting their staffing needs efficiently. The company is dedicated to connecting organizations with skilled professionals who can contribute to achieving ambitious sales and marketing objectives. Based in Miami, Scale Army emphasizes a thorough selection process to ensure only top talent is deployed to their clients.
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