Senior Site Reliability Engineer (SRE)
UJET
About this role
UJET is hiring an experienced Site Reliability Engineer to join the engineering team in Porto to own and scale the company’s cloud-native infrastructure. The role supports reliability, performance, security, and observability across a multi-tenant contact center platform and contributes to platform evolution and automation. The position works closely with globally distributed teams and participates in on-call rotation and operational processes.
Skills
Qualifications
About UJET
ujet.cxUJET is an AI-powered cloud contact center platform that helps companies deliver premium, personalized customer experiences across voice and digital channels. The platform combines cloud infrastructure, AI-driven automation and analytics, and mobile-first capabilities to boost satisfaction, improve agent efficiency, and reduce costs. UJET emphasizes scalability, security, and integrations with CRM and business systems. Leading consumer and enterprise brands choose UJET for modern, data-driven customer service.
Recent company news
GeekWireUJET acquires Seattle conversational analytics startup Spiral to boost AI customer service tools
Nov 18, 2025
Business WireUJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyze Customer Data at Scale
Nov 18, 2025
CX TodayUJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Nov 18, 2025
CRNGoogle Cloud All-Star Onix Buys UJET Services To Boost AI CCaaS, Customer Service
Aug 6, 2025
The Business JournalsSeattle AI startup Spiral acquired by customer experience company
Nov 24, 2025
About UJET
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for UJET.
Salary
$126k – $169k
per year