Senior Software Engineer, Backend (AI Platform)

Cresta

10 months ago

4.5 on Glassdoor

Toronto, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

An ML platform engineering role at Cresta focused on delivering and scaling the infrastructure that powers the company’s AI products. The position supports the ML lifecycle—enabling reliable, observable, and cost-effective production ML systems—and partners with research and product teams to accelerate model delivery. This role is being hired in the US and Canada and includes base salary, equity, and benefits.

Skills

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.