Senior Software Engineer - Customer Experience Engineering

Snowflake(1 month ago)

HybridFull TimeSenior$143,968 - $191,869 (estimated)Global Support

About this role

A Senior Software Engineer in Customer Experience Engineering at Snowflake focuses on developing and refining machine learning and LLM-based solutions to enhance customer support and automate technical processes. This role requires collaboration with cross-functional teams to implement Java and Python services within a cloud environment, while designing metrics and experiments to validate model effectiveness. The engineer will leverage expertise in modern application design and possess strong debugging skills, contributing to the overall product vision and impacting the customer experience directly.

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Required Skills

Machine Learning
LLM Solutions
Java
Python
Software Engineering
API Design
Unit Testing
Code Reviews
Design Documentation
Debugging

+8 more

Qualifications

B.S. or M.S. degree in CS, or equivalent discipline
3+ years of hands-on software engineering experience
1+ years of working machine learning experience
Expertise in at least one of the following: Python, Java

About Snowflake

www.snowflake.com

Snowflake, Inc. is a cloud-based data warehousing company that provides a highly scalable and reliable platform for data storage, processing, and analytics. Known as the Snowflake Data Cloud, it empowers organizations to seamlessly manage and analyze their data, leveraging AI and advanced analytics tools without the complexity of traditional data management solutions. Snowflake's architecture eliminates data silos, enabling real-time collaboration and driving innovation across various industries. Its user-friendly interface and robust security features make it a preferred choice for businesses looking to harness the power of their data effectively.