Senior Software Engineer - Customer Experience Platform

The Senior Software Engineer on the Customer Experience (CX) Platform team at Hopper is responsible for designing and building core systems that enhance the post-booking journey for travelers. This role focuses on developing scalable APIs, microservices, and automation logic to support customer self-service and improve internal agent tools, while collaborating closely with cross-functional teams including Product, Design, Data, and Operations. Additionally, the engineer will contribute to the evolution of HTS Assist, Hopper's AI-driven platform, to deliver high-quality customer service solutions across various channels. The position requires a strong technical background in modern development practices and experience with distributed systems and cloud infrastructure.