Senior Software Engineer - Customer Experience Platform

Hopper(1 month ago)

RemoteFull TimeSenior$153,690 - $204,549 (estimated)Service

About this role

As a Senior Software Engineer on the Customer Experience Platform team at Hopper, you will design and develop the core systems that enhance the post-booking experience for travelers. Your responsibilities include creating scalable APIs, microservices, and orchestration logic to support AI-driven customer service solutions and internal agent tools. You will collaborate with cross-functional teams to deliver features that optimize customer interactions and agent efficiency, while also contributing to architectural decisions and system performance analysis. The role demands strong experience in software engineering, particularly in building distributed systems and APIs.

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Required Skills

Software Engineering
System Design
Backend Development
Full-Stack Development
API Development
Microservices
Cloud Infrastructure
Database Management
Cross-Functional Collaboration
Automation

+11 more

About Hopper

www.hopper.com

Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.