Senior Software Engineer, Infrastructure

Decagon

4 months ago

3.9 on Glassdoor

New York City, NY

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Software Engineer, Infrastructure at Decagon is responsible for designing, building, and operating production infrastructure for high-scale, low-latency systems that support the company’s AI-driven customer experience platform. This role involves optimizing service latencies, enhancing CI/CD and developer tooling, and ensuring reliable deployment architectures while collaborating with research and product teams on new features. The engineer will lead infrastructure-as-code practices using Terraform, focus on observability and performance metrics, and participate in on-call support to automate processes and reduce operational toil.

Skills

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.