Senior Software Engineer, Infrastructure
Decagon
About this role
The Senior Software Engineer, Infrastructure at Decagon is responsible for designing, building, and operating production infrastructure for high-scale, low-latency systems that support the company’s AI-driven customer experience platform. This role involves optimizing service latencies, enhancing CI/CD and developer tooling, and ensuring reliable deployment architectures while collaborating with research and product teams on new features. The engineer will lead infrastructure-as-code practices using Terraform, focus on observability and performance metrics, and participate in on-call support to automate processes and reduce operational toil.
Skills
About Decagon
decagon.aiDecagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.
Recent company news
Decagon Unveils Proactive Agents – The AI Concierge for Every Customer In The Agentic Commerce Era
3 days ago
Decagon completes first tender offer at $4.5B valuation
1 week ago
How AI Startup Decagon Plans To Take On Salesforce And Sierra
Dec 2, 2025
Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform
1 month ago
Decagon hits $4.5B valuation in first tender offer
1 week ago
About Decagon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Decagon.
Salary
$250k – $330k
per year