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Senior Software Engineer, Infrastructure at Decagon - ApplyBlast

Senior Software Engineer, Infrastructure

Decagon

11 months ago

3.9 on Glassdoor

New York City, NY

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Software Engineer, Infrastructure at Decagon is responsible for designing, building, and operating production infrastructure for high-scale, low-latency systems that support the company’s AI-driven customer experience platform. This role involves optimizing service latencies, enhancing CI/CD and developer tooling, and ensuring reliable deployment architectures while collaborating with research and product teams on new features. The engineer will lead infrastructure-as-code practices using Terraform, focus on observability and performance metrics, and participate in on-call support to automate processes and reduce operational toil.

Skills

About Decagon

decagon.ai

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

Founded

2023

View Profile

Decagon is an AI concierge platform that enables businesses to build, optimize, and scale AI agents that deliver personalized customer experiences across chat, voice, and email. The platform features Agent Operating Procedures (AOPs) for natural-language workflow definition, robust A/B testing and QA tools, and an analytics suite that surfaces customer insights at scale. Decagon serves leading enterprises across industries including retail, travel, financial services, and technology.