Senior Software Engineer, Insights

Decagon(18 hours ago)

New York, NYOnsiteFull TimeSenior$250,000 - $330,000Engineering

About this role

Decagon is a conversational AI platform that helps brands deliver personalized customer interactions across multiple channels. The company develops tools and products that enable enterprises to understand customer conversations and improve agent performance. It aims to redefine customer experience through innovative AI-driven insights and automation.

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Required Skills

Typescript
Python
Asynchronous Programming
Data Visualization
Relational Databases
Customer Experience
AI
Conversation Intelligence
UX
Analytics Products

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.

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