Senior Software Engineer, Search
Front
About this role
A Senior Software Engineer, Search at Front focuses on enhancing the search experience within their AI-powered customer service platform, working on features like conversation search and contacts autocomplete. This role involves collaborating with researchers, designers, and product managers to improve existing algorithms for accuracy while managing a substantial search infrastructure, including in-house Elasticsearch clusters and processing millions of queries daily. Ideal candidates should possess a background in building large-scale distributed search systems and be adept with modern web technologies.
Skills
About Front
front.comFront is a customer operations platform that integrates AI and human support to enhance customer experience. It streamlines communication across various channels, including email, SMS, and live chat, ensuring that each customer interaction is efficient and personalized. The platform is designed for customer-first teams, providing tools for automation, analytics, and collaboration to manage inquiries and support requests effectively. With Front, businesses can deliver exceptional service at scale, supported by powerful AI-driven insights and workflows.
Recent company news
The New York TimesStryker Cyberattack Adds to Fears of New Front in Iran War - The New York Times
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7 hours ago
Insurance JournalBayer Takes Its Multi-Front Battle on Pesticide Liability to Kansas
1 day ago
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1 day ago
IGNFormer Xbox Front Man Major Nelson Just Joined the Company Behind the Commodore 64 Retro Revival
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About Front
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Front.
Salary
$136k – $182k
per year
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