Senior Software Engineer, Search

Front(1 month ago)

HybridFull TimeSenior$136,113 - $182,433 (estimated)EPD

About this role

A Senior Software Engineer, Search at Front focuses on enhancing the search experience within their AI-powered customer service platform, working on features like conversation search and contacts autocomplete. This role involves collaborating with researchers, designers, and product managers to improve existing algorithms for accuracy while managing a substantial search infrastructure, including in-house Elasticsearch clusters and processing millions of queries daily. Ideal candidates should possess a background in building large-scale distributed search systems and be adept with modern web technologies.

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Required Skills

Search Expertise
Feature Development
Search Experience Improvement
Algorithm Optimization
Collaboration
Distributed Systems
Elasticsearch
Web Technologies
Node.js
React

+6 more

About Front

front.com

Front is a customer operations platform that integrates AI and human support to enhance customer experience. It streamlines communication across various channels, including email, SMS, and live chat, ensuring that each customer interaction is efficient and personalized. The platform is designed for customer-first teams, providing tools for automation, analytics, and collaboration to manage inquiries and support requests effectively. With Front, businesses can deliver exceptional service at scale, supported by powerful AI-driven insights and workflows.