Senior Software Support Engineer

A Senior Software Support Engineer at a growing SaaS technology company takes ownership of complex production issues, troubleshooting application code, databases, and cloud infrastructure to resolve escalated technical challenges. The role involves collaborating with engineering teams to improve product reliability, performance, and customer experience while contributing to software development, automation, and AI-driven improvements. This hands-on engineering position focuses on root-cause analysis, implementing long-term solutions, and mentoring junior engineers to enhance technical documentation and best practices.