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© All Rights Reserved. ApplyBlast.com
Smokeball
Smokeball is seeking a Senior Software Support Specialist to serve as the go-to expert for their AI tool, Archie, handling escalations and complex troubleshooting for both integrated and standalone offerings. This senior individual contributor role involves collaborating directly with product and engineering leaders to identify root causes, propose solutions, and improve support workflows ahead of the standalone Archie launch. The position requires a client-focused problem solver with strong communication skills and a genuine curiosity about AI-powered products.
Headquarters
Chicago, Illinois, United States
Company Size
51-200 employees
Founded
2011
Smokeball is a legal practice management platform for small and mid-sized law firms that boosts productivity with automatic time tracking, document automation, and integrated matter, trust and billing management. The software combines client and case management, legal forms and templates, billing/payments and reporting in a single system to reduce administrative work and improve revenue capture. Smokeball emphasizes automation-first features and practice-specific tools to help firms improve efficiency, billing accuracy, and compliance, backed by support and training. Firms choose Smokeball to streamline workflows and convert more firm activity into billable time.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Smokeball.
31% below the average for this role