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Senior Solution Consultant - HLS at Talkdesk - ApplyBlast

Senior Solution Consultant - HLS

Talkdesk

4 months ago

3.2 on Glassdoor

Remote

Full Time

Senior

3 applicants

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About this role

A Senior Solutions Consultant - HLS at Talkdesk's Professional Services (PS) organization provides a white-glove experience and drives the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers aligned with strategic objectives and support excellence during implementation.

Responsibilities

Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
Serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic.
Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs, developing reusable assets, best practice documentation, and knowledge base content to scale integration delivery. Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.

Skills

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.