Senior Specialist, Client Processing Oversight

The Senior Specialist, Client Processing Oversight will oversee operational work in processing centers to ensure client service standards are met or exceeded for Transfer Agency. The role involves investigating and resolving operational queries, monitoring performance, and ensuring compliance with regulatory requirements such as CASS, COLL, COBS, DISP, GDPR and Consumer Duty. It also includes developing and maintaining procedures, guidelines, and checklists for the Transfer Agency function.