Senior Specialist Customer Experience

The Senior Specialist, Customer Experience role at dsm-firmenich in Princeton, NJ, focuses on delivering a seamless customer journey from order entry through payment. This position serves as a key point of contact for managing inquiries, resolving service issues, and partnering with cross-functional teams to ensure operational excellence and customer satisfaction. The role involves analyzing performance metrics, identifying process improvement opportunities, and building strong relationships with customers and internal stakeholders.