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Senior Specialist-Desktop Support at Sagility - ApplyBlast

Senior Specialist-Desktop Support

Sagility

7 days ago

4.2 on Glassdoor

Kingston, Jamaica

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Specialist-Desktop Support role provides advanced technical expertise to resolve complex desktop and end-user computing issues, ensuring smooth and efficient functioning of computer systems and user experience. The position involves responding to user inquiries, logging and tracking support requests, escalating unresolved issues, and providing training on software applications and troubleshooting. This role requires a tertiary qualification in IT or a related field, along with experience in IT service desk delivery and knowledge of various technical tools and protocols.

Responsibilities

Resolve complex desktop and end-user computing issues
Log and track support requests in ticketing system
Escalate complex issues to senior technical staff

Skills

About Sagility

sagilityhealth.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

2009

View Profile

Sagility delivers end-to-end healthcare BPO, revenue cycle management, and clinical support services for providers and payers. Explore our full-service model.