Raymond James & Associates, Inc., Research Division

Senior Specialist, Help Desk Support

Raymond James & Associates, Inc., Research Division(4 days ago)

HybridFull TimeJunior$45,000 - $71,500Information Technology
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About this role

This role provides front-line technical support for end-users, handling hardware and software issues, assisting with basic installations, and troubleshooting connectivity problems. It involves delivering high-quality customer service in a contact center environment while following established procedures.

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Required Skills

  • troubleshooting
  • Customer Service
  • Hardware Support
  • Software Support
  • Network
  • Operating Systems
  • End-User Support
  • Communication
  • Data Entry
  • Technical Support

Qualifications

  • High School
  • Associate's in Computer and Information Science
  • Associate's in Computer Systems Analysis

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