Senior Specialist I, Field Support (Consumer Electronics)
Samsung Research America(1 month ago)
About this role
A Senior Specialist I, Field Support at Samsung Electronics Canada is a senior-level role focused on supporting and representing Samsung’s consumer electronics service network across Canada. The position ensures alignment between Canadian service operations and Samsung headquarters while promoting high standards of service and customer experience.
Required Skills
- Technical Support
- Training Delivery
- KPI Reporting
- Parts Management
- Customer Empathy
- Troubleshooting
- Escalation Management
- Coaching
- Audit Reporting
- Vendor Management
Qualifications
- Post-Secondary Education
About Samsung Research America
samsung.comSamsung is a global technology company that designs and sells consumer electronics, mobile devices, TVs, home appliances, and related services. In the U.S. it offers Galaxy smartphones and tablets, QLED/OLED and smart TVs, laptops and monitors, plus connected home appliances and IoT integration via SmartThings. Samsung pairs hardware innovation (displays, camera and chipset technology) with software and services to deliver integrated experiences across devices. It sells direct-to-consumer through its website and retail partners while also supplying components and enterprise solutions to industry customers.
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