Senior Specialist – Salesforce Service Cloud Business Analyst
MSD(19 days ago)
About this role
A Salesforce Service Cloud Business Analyst at Merck supports the delivery, configuration, and optimization of Salesforce Service Cloud solutions, working closely with stakeholders to enhance service processes, adoption, and user experience. The role involves collaboration across teams, managing requirements, supporting rollouts, and ensuring cohesive, end-to-end service delivery.
Required Skills
- Salesforce
- Service Cloud
- Business Analysis
- Jira
- Agile
- UAT
- Process Improvement
- Stakeholder Management
- Configuration
- Requirements Gathering
About MSD
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